It sounds like the name of a Chinese Restaurant, along with other online casinos like the Golden River, the Golden Reef, and the Golden Riviera. King Midas has obviously visited! The Golden Palace has some impressive rewards for high rollers and big spenders, but has a mixed reputation in terms of support, clarity of online casino play rules, etc. It seems that this Chinese restaurant is as likely to leave you with food poisoning as a full belly.
Today we take a walk inside the sparkling halls of Golden Palace and find that although it looks pretty, it’s like Hansel and Gretel’s gingerbread house. Keep your money away!
Initial Experience at Golden Palace
The Golden Palace online casino site looks just like most other websites of its type – reasonably well-made, green and red theme, graphics of pretty ladies and happy looking men in suits.
The current available welcome bonus is prominently displayed in your own currency, along with quick links to either download or play instantly and a stock-standard menu. There is a single blackout screen prompting you to sign up straight away on first loading the site – annoying, but almost expected in this internet industry.
Promotions and Casino Bonuses
Golden Palace online casino has an excellent selection of bonuses available. However, so many players have reported problems with cashing out their money, whether they have met wagering requirements or not, that you should seriously consider whether to avail yourself of any of these:
- Sign up bonus: Changes regularly, but currently AU$300 for Australian players.
- Surprise bonuses: Issued randomly to players currently using either the downloaded version or the instant play version of the online casino
- High roller sign up bonuses: An extra AU$1000 with your first deposit, plus a range of other extras like bonus comp points (see below), faster withdrawals and special promotions.
- Comp points: Spend $1000 at Golden Palace online casino, get $1 in comp points. Generous, eh?!
Games: High Points and Low Points
The Playtech software which you’ll probably already be familiar with is used at Golden Palace online casino. The graphics are 32-bit and the software is very user-friendly, with a particularly handy feature which allows you to return to an exact point in a game’s history if your internet connection is lost.
Some Live Dealer games are available.
Withdrawals are completed via the Cashier button in the Golden Palace Casino software. You’ll need to send in physical copies of proper ID for your first withdrawal in order to be cleared to receive the cash by Golden Palace’s security department.
There is a good range of withdrawal methods, including:
- Bank Draft
- Wire transfers
- Golden Palace: The Global Perspective
- Golden Palace is regulated by the Alderney Gambling Control Commission. Payouts are offered and deposits are accepted in a variety of currencies:
- British Pounds
- US or AU dollars
- South African Rand
Over 25 countries have a dedicated support number for Golden Palace, and the website itself is available in English, Spanish, Italian, German, Turkish, Swedish, Portuguese and Finnish.
Golden Palace Online Customer Support
Support is available through your choice of two email addresses, to enable technical issues to be resolved more quickly. So that you can keep giving Golden Palace Casino money, we assume! Phone support is also available on free call numbers.
However, there are plenty of reports online of Golden Palace’s support staff becoming unresponsive.
Is Golden Palace Online Casino a Scam?
Unlike the other ‘Golden’ casinos – the Tiger, the Reef and the Riviera – Golden Palace is not eCOGRA certified.
Additionally, there is a wide range of complaints about various aspects of play at Golden Palace, most to do with the sensitive issues of withdrawals and bonus payments. In some internet forums Golden Palace are listed as a rogue casino – though you will also find plenty of players who report positive experiences with them.
The choice is yours, of course. However if you choose to play at Golden Palace online casino, be very familiar with your terms and conditions, and play small.